Our customers will receive a courtesy email notification in the event that the carrier has deemed the recipient address to be invalid. Please note that if no response is given within 48 hours following the second attempt to contact the recipient, the parcel will be shipped out to the address given on file.
No refunds, or exchanges will be granted for any reason with the exception of receiving the wrong product. Please refer to the wrong item policy for further instruction.
If you receive your order and it contains the wrong, or missing item please contact us immediately via email at firstname.lastname@example.org . In the email please include the following:
If the carrier has deemed that your order has been delivered to the address on file, but you have not received it please check your respective leasing office and/or front desk if possible. If your parcel is still not found please contact us via email at email@example.com for further instructions on how to file a missing package claim.
Do not place a chargeback request before reaching out to our team!