Wrong Item Policy: If you receive your order and it contains the wrong item or is missing an item please contact us immediately via email at firstname.lastname@example.org. In the email, please include the
Also, please include a photo of the item as a source of proof that the wrong item was received.
Missing Package Policy: If the carrier has deemed that your order has been delivered to the address on
file, but you have not received it, please check your respective postal office, leasing office, and/or front
desk if possible. If your parcel is still not found, please contact us via email at
email@example.com for further instructions on how to file a missing package claim.
Please note that when you place an order with Estelle Lux Collection, you agree to follow the proper protocol in the event of a missing package case.
NOTICE: Please do not place a chargeback request before reaching out to our team.