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FREQUENTLY ASKED QUESTIONS

What is the difference between matte and lip gloss?

Matte is a high-pigmented shine-free finish. Full all-day coverage. Gloss gives you that high-shine finish with a creamy contrast.

How long before I receive my order?

Processing times for orders can take up to 72 hours during regular business days. After your order has been shipped delivery time can take 3-5 business days.

What carrier do you use?

Domestic packages are shipped USPS Priority, UPS, and FEDEX.

Do you ship to PO Boxes?

Yes, but shipping can take longer or be denied depending on the PO Box.

What are your shipping costs?

$8.95 flat rate.

How can I track my package?

You will need to log into your account to check your order.

What Do you offer returns?

We are unable to offer returns, refunds or exchanges.

I received incorrect items. What should I do?

Please get in touch with info@estelleuxcollection.com within 48 hours of receiving the order. An order number and photos of the incorrect item must be provided.

What forms of payment do you accept?

Visa, Mastercard, AMEX Paypal, and Afterpay.

How often do you restock?

Restock items depend on product availability.

Are your products natural?

Yes, they are all natural products.

Do you test products on animals?

No, we do not all products are cruelty-free.

How can I contact the customer service team?
Do you ship internationally?

No, but we do hope to in the near future.